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 Account opening in days not weeksegaming managed risk merchants The Curaçao eGaming’s main characteristics are as follows: For all forms of

Dharma’s processing rate for high-risk businesses is interchange rate + 1. This may reduce your risk if you end up on a malicious web site. EPIC celebrates a decade of taking the harm out of gambling. We have over 23 years of experience in providing corporate services. Certain investments have been excluded where KKR only holds a minority or residual interest, or where the company is undergoing a restructuring. Annual confirmation Annual confirmation. 428 (98) affirming that Safety Management Systems (SMS) should account for cyber risks. A high-risk merchant account is a type of bank account designed for businesses considered high-risk by. Online gaming and casino companies present several. When this happens, Visa notifies the merchant acquirer of this change and provides. Our team of experts are ready to update you with the likely costs – please contact us. Ensure your merchant monitoring approach is comprehensive. Winchester, Virginia, United States. This translates to increased fees and stricter contracts. Winning Fraud Strategies for Scalable Growth. Once a merchant is set up, the payment processing involves the. Created and managed by Mastercard, the Member Alert to Control High-Risk Merchants (MATCH) list is an electronic database of high-risk merchants to avoid. Compare the top merchant account providers and see which one could be best or your business. Host Merchant Services: Best for Interchange-Plus Pricing. Here are some of the benefits they can offer your business: Handles approximately 42% of UK card payments. PCI compliance means that your systems are secure, reducing the chances of data breaches. QuadraPay is a leading payment processing solutions provider, offering a wide range of services in association with our partners. An effective merchant monitoring approach will be automated, leverage cutting-edge analytics, real-time urgency and flexible data ingestion, and be able to proactively alert acquirers to potential risks and double as a competitive advantage for attracting new merchants to. Many online companies may find the process of an offshore high-risk merchant account a sensitive issue, but thanks to our well-established relationships with the banks, the process is smooth and painless. While merchants are typically corporate entities, they can be natural persons as well. This is, in fact, a common stage in the finance onboarding and banking onboarding. Category: Corporate & Merchant accounts, eGaming,. Each merchant on the list receives a numerical code that indicates the reason for them being on it. local contenders such as BOL. Support for Scaling Globally. Account funding, stored-value card purchases, and prepaid loans (non-financial institution) 6540. Low-risk merchants. 2. Get on the path to payments performance. A high-risk merchant account means payment processors and card networks view the company as being more likely to default on its payments, suffer high levels of chargebacks, or even commit fraud. A gaming merchant account is interpreted as a high-risk account for many reasons: The turnover rate at your business may be too high. More than 2% charge back. The latter is especially crucial, as data from Chargebacks911 states a single chargeback will cost merchants $190. The Social Gaming Merchant Account industry is viewed as high risk due to its high average chargeback proportions (cordial extortion is uncontrolled), legitimate hazy situations (when gaming meets betting) and the inborn fraud risks of any 100%-online business. Overall, travel merchants are high-risk businesses that require specialized payment processing solutions in order to protect against chargebacks and fraud. 4 Brand and Reputation Risk 8 Chapter 4. Hamburg und Umgebung, Deutschland. These will tackle various. For this reason, effective management of chargebacks & fraud is important for all travel merchants. e. High-risk Merchant Account Services. . Soar Payments prides itself on exceptional customer service (Soar Payments agents are actually available on the phone to discuss. PaymentCloud: Best overall. Launched as a part of Paytm's ecosystem, this innovative platform brings together entertainment and gaming,. 5 billion by 2026. The risk management process serves as a communication tool for senior management and the board when evaluating whether management actions are consistent with board strategic objectives. But, when gaming gets associated with gambling, the level of risk increases. Download our Merchant Risk. Timeline. 🌐 Industry Expertise: In my extensive career, I have garnered invaluable. The Impact of Online Gaming Fraud on Operators. GWRA specializes in enterprise risk management for state agencies and municipalities. Chargeback management fees; The Volume Capabilities. Does. Fraudsters use other people’s cards, which may work but incur chargeback fees. High volume merchant accounts are usually offered to businesses with a turnover of over $100,000 and hundreds of small payments each day. Stricter terms A lot of standard merchant accounts have no contract. Look for people who are knowledgeable in the gaming and gambling industries in particular. How to Apply for a Curacao e-Gaming License. Service providers and gaming websites depend on the easy management of funds transfer from their. For high risk businesses, it can take up to 14 days to receive payment. With the strengths in placing high-risk businesses, this PaymentCloud brought the high-risk merchants a lot of benefits such as a network of third-party processors. Practicing ongoing merchant acquiring risk monitoring is critical to avoiding financial liabilities and ensuring they treat merchants according to their appropriate risk level. CeGLA is headquartered in Curacao and operates under the jurisdiction of the Government of Curacao. in-person; 2. Managing Risks: A New Framework. These Are the Best Free Credit Card Processing Companies in 2023. Ten years on from founder and CEO Paul Buck’s decision to turn his lived experience of gambling. For example, the community bank group risk officer reported directly to the head of the community bank and only on a dotted-line basis to the central chief risk officer. Many online companies may find the process of an offshore high-risk merchant account a sensitive issue, but thanks to our well-established relationships with the banks, the process is smooth and painless. 4814. Month-to-month billing and excellent customer support are also preferred. Chargeback fraud: iGaming sites often act as e-wallets, where players can deposit funds using credit cards. Why is my business considered high-risk? Protect high-risk and adult gaming transactions with comprehensive fraud management. Curacao Sub-licenses are to be renewed until the beginning of 2024. To help you find the right solution for your needs, we’ve ranked our picks of the best merchant services for small business available today. It means that the KYM procedure involves best practices from both the KYC and KYB procedures to ensure the merchant onboarding process is smooth and efficient. Source: Finix. But, when gaming gets associated with gambling, the level of risk increases. Best merchant accounts for eGaming businesses PaymentCloud. 4949 or get started here . Learn about online gaming merchant accounts, top high risk payment processors, and expert tips to keep your igaming business running smoothly. Your high-risk merchant account provider should offer personalized features to your business to best address the various obstacles that you encounter. We are able to issue new Curacao sub. This will determine the account benefits, services, and fees that a business will get. High-Risk Merchant Accountsmeans less management required and a lower risk of failure. As e-gaming companies are considered high risk, they are often rejected by banks and instead will have to work with a payment processor familiar with the high-risk. reserve fee: VFMP Thresholds. SquareAuthorize. Too many organisations focus on avoiding and even eliminating business risks. Network Merchants, Inc. Online Casinos. 5 billion, with a net income of £1. Best High Risk Forex Merchant Accounts. Internet businesses with offshore. Read More. Last update 8. 805. 8 High-Risk Securities Merchants. Self-exclusion fraud: offering players the opportunity to mark themselves as problem gamblers is a legal requirement. Each payment processor has specific criteria known as a credit policy, which dictates what types of business industries they are allowed to support. Online gambling. 08 per in-person transaction & int. • Business Management: In charge of. This week, we sat down with Robert H. 3. For more information, please contact us at 800. Expand your global footprint and tap into new markets without compliance worries. Corporate structure: Curacao Company. 1. A high risk merchant account is a certain type of business bank account assigned to those merchants who present a degree of risk associated with their business. Some merchants offer a set percentage off every day, while others may offer a discount on certain days of the week. 9% plus 30 cents per transaction. The best high risk merchant processors like EMB make business ventures hassle-free for everyone. 10 minutes. As a merchant A business that accepts credit cards for goods or services. Payments companies assumed risk for losses associated with chargebacks, fraud, KYC, or AML, while also providing support, dispute management, and reporting. Some merchant banks will be reluctant to open an account for your company as gaming sites are considered high risk. Host Merchant. Managed-risk merchants are categorized as such because statistics show that they tend to have high chargeback rates and significant numbers of payment disputes. Online gaming operators may have to shop-around for a high-risk merchant account. Gaming payment processing refers to the methods and systems used to handle transactions related to online gaming. Now, let's dive into the top strategies that will help you secure a high-risk merchant account without breaking a sweat: Research, research, research: Don't jump into bed with any old payment. g. Leading video game developers and distributors choose us because our payment gateway facilitates an omnichannel payment process for consumers, combining global acquiring capabilities, 100+ payment methods, proprietary risk management technologies, and customisable products within a single, seamless integration. An effective merchant monitoring approach will be automated, leverage cutting-edge analytics, real-time urgency and flexible data ingestion, and be able to proactively alert acquirers to potential risks and double as a competitive advantage for attracting new merchants to. Effective 1 May 2023, Visa will introduce the Visa Integrity Risk Program (VIRP) to replace the Global Brand Protection Program (GBPP). One of the newest and most well-liked free zones in Dubai is the International Free Zone Authority (IFZA), and at GBO, we specialize in assisting businesses in doing so. Establishing customer centric product development in Digital Commerce (Webshop, CRM, App and Digital POS)Curaçao eGaming (Netherlands Antilles) is regarded as a practical solution for starting an online gaming and gambling business due to its optimal mix of time and cost balance. That assessment becomes the foundation of a long-term plan to help you maintain your merchant reputation and provide customers with the best service possible. One of the pieces of this puzzle involves checking the details known about the merchant against databases with entities the payment provider should avoid. Best for businesses that want a wide variety of terminals and POS systems. Hire vendors if you need extra help to plan a successful esports event. Home users often use firewalls to help protect their computers. Nick Leeson, the bank’s then 28-year-old head of derivatives in. Choose Payment Methods and Systems for. GBO has the skills and experience needed from. SMB Global: Best for Ultra High-Risk Merchants. Offers a variety of services, including online wallet, prepaid cards, and direct payment processing. In 2020, researchers at Lancaster University in the. Remus Films — was a film production company, 1954–1958. Opening business bank accounts. Bill payment services. Problem #1: Most large banks and credit card companies won’t work with adult merchants. Posted on: 9 Nov, 20:58. Knowing that is how things stand, it is best to not waste time seeking partnerships with standard, low-risk. and many more. We take Visa’s Global Brand Protection Program very seriously and we can also work with you if you fall under one of their High-Brand Risk Merchant Categories. 3. One of the main reasons for this is the attitude of conservative institutional banks that categorize eGaming as high-risk business and refuse to offer their services. The acquirer routes the information to the customer’s issuing bank. Welcome to my LinkedIn profile! I am a results-driven sales leader with a proven track record of success spanning over a decade. Demystifying business risk management. Merchant Category Codes (MCCs) are issued by credit card companies to indicate what goods or services a business offers. Moonlight Payments Overview. . The resolution also stated cyber risks should be included within the SMS no later than the first annual verification of the company’s Document of Compliance after 1 January 2021. If you’re considering online gaming for your next business venture, you need to understand the industry and its subsets. The Pros. The online lottery software providers offer full online lotto white label solutions including online lotto software, analytics, risk, insurance and all the necessary tools that will assist you to focus on marketing your online lottery site and generate revenue. Merchant Ivory Productions — is a film production company, established in 1961. Juli 2018–Heute5 Jahre 4 Monate. Merchants Trust plc — is an investment trust focused on. For over 21 years I have been focused on decision optimization, risk management, and data science. 2 Regulatory and Compliance Risk 7 3. By now, you probably know your business is classified as high-risk. 🌐 Industry Expertise: In my extensive career, I have garnered invaluable. Best one-stop shop: First Card Payments. PayMystic’s risk management team works with merchants and sponsoring banks to shorten trial periods and raise processing limits based upon good merchant credibility. Warning signs of fraudulent sites. services (often referred to as “ high risk A merchant that is considered a high risk based upon the credit, product, method, ticket size or volume. Online gaming communities that value uptime will choose a managed dedicated server for web hosting. Still, most competitors do not accept high-risk merchants at all. 95%. Like almost all high-risk providers, Durango uses a quote-based pricing system and doesn’t disclose fees or rates on its website. The high-value transactions and advance bookings common in travel also contribute to a higher risk of chargebacks. Best merchant services in 2023. 5% to 3. To keep your global reach and maintain a good relationship with your bank, you should opt for a provider that specializes in high-risk or gambling companies and do your utmost to keep your account in order. A high-Risk Merchant Account isn’t easily available. High-risk payment gateways: Payment gateways are tools that facilitate credit card transactions. We are able to issue new Curacao sub-licenses which will be. In Summary: The 8 Best Offshore Merchant Account Providers For Small Businesses. High-Risk Merchant Accounts are not allocated based on ATV or expected volume. Hardware: Quote-based. 6% plus 10 cents, while the fee for a high-risk account might be 2. It has a wide service range, such as. As above, these programs set thresholds for acceptable monthly chargeback ratios and allow for potential. 5. Estimates suggest that cloud gaming services will cause annual electricity use to rise by 40% to 60% for desktops, 120% to 300% for laptops, 30% to 200% for consoles, and 130% to 260% for streaming devices. The MMS tool will enable the Company to undertake necessary risk- assessment and KYC process of merchants (including Ultimate Beneficial Owner). Durango: Best for International Businesses. Leap Payments Helps Overcome the Obstacles. Managing High-risk Gambling Merchants. The merchant’s payment processing terminal electronically sends the card number, transaction amount, and merchant ID number to the acquirer. It involves the transfer of funds between players, gaming companies, and financial institutions to enable the purchase of in-game items, virtual currencies, or to fund player accounts. The flow of payments in a gaming business is totally dependent on the degree of digitization that has overtaken the internet service sector over the past decade, and has been radically affected by the impact of the COVID-19 pandemic. Low-risk merchants have lower chances of fraud, money laundering, and other financial hazards that will cause them to lose money. A high-risk merchant account means payment processors and card networks view the company as being more likely to default on its payments, suffer high levels of chargebacks, or even commit fraud. For e-gaming companies offering online casinos, poker, draws, bingo, lottery, skill games, crypto casinos and all other online gambling operations on the internet with a gaming license, there are two basic “must-have” financial services: A bank account. Common merchants that offer senior discounts include grocery. With over 25 years of verifiable commercial success, Melcom. This means that starting April 2022, a fully vetted mobile wallet user—one who has fulfilled all. This company specializes in opening high-risk merchant accounts. Gaming and interactive entertainment are considered high-risk businesses, which means service providers are frequently ineligible for merchant accounts at numerous sponsoring banks. The vulnerability of casinos was recognised in the revision of the FATF 40 Recommendations, with obligations on casinos being significantly enhanced. Durango Merchant Services is one of the oldest and best high-risk merchant service providers. This will provide acquirers with the opportunity to develop and review enhanced or incremental. Although obtaining such an account can be difficult and has disadvantages, it can provide a lifeline for such businesses. MATCH searches the database for possible matches between the merchant information provided in the inquiry and information. Being MATCHed means you’ll be labeled as “high-risk. net payment gateway. Former Augustana Vikings national champion point guard Jordan Spencer returned to his former college to share lived experience of gambling issues that affected. With a 10-minute conversation, our merchant account experts can walk you through the possibilities at 1-800-530-2444. The list is a database of information about business, their owners, and the reasons and/or codes for why they were placed on a TMF. API-driven platform reduces time-consuming manual processes. However, the term merchant services can also encompass the behind-the-scenes process by which a business. Medium-risk merchants should invest in robust fraud prevention tools and employ strategies like customer authentication and proactive chargeback management. Identify any sudden or unusual merchant activity from low- to high-risk merchants. 6% – 2. 2. 2023. For most online companies, there are no issues when it comes to securing merchant services, however companies dealing in these high-risk fields are met with many obstacles and difficulties when trying to find a service provider. As a PayFac, Segpay handles the sub-merchant onboarding and provides a fully managed payment processing solution. The cost of obtaining an online gaming license from offshore jurisdictions varies widely. , those with both physical and digital storefronts), Moonlight addresses. These merchants must pay $200 per month for Paysafe’s costs associated with the ongoing monitoring of high-risk merchants. The county of Anne Arundel, Maryland (the client) hired GWRA to conduct a risk assessment of Odenton, Maryland (a community within the Anne Arundel County), with a focus on business operations within the municipality. Growth of the Industry as a Whole: The industry is expected to grow significantly, recovering from a slower 2022. Other known high-risk industries include healthcare and pharmaceuticals, travel, Forex and cryptocurrency trading, casinos, adult services, and debt collection. Low-risk merchants have lower chances of fraud, money laundering, and other financial hazards that will cause them to lose money. Smart companies match their approach to the nature of the threats they face. Of course, the level of risk will vary with the type of goods or. American Express considers a business more likely to have a high chargeback ratio to be a “high-risk merchant. Description. Categories: Forex. He is responsible for security design and architecture, standards, vulnerability management and security operations for the end. They accept 160 major currencies and most major credit cards. 1 day ago · Synopsis. Once a merchant account is terminated, your acquirer is required to add you to the MATCH List (sometimes called the “Terminated Merchant File”). Segpay works with high-risk. This pricing is very good in the high-risk. Such businesses are more likely to face financial issues due to unforeseen circumstances. But a merchant forgets that for such a risk the claimant must also be strong. Support free trial. B2B license in Curacao is for service providers to legally offer their services to other gaming operators, promoting industry expansion. Variable and flexible pricing and settlement plans and no joining fees. The resolution also stated cyber risks should be included within the SMS no later than the first annual verification of the company’s Document of Compliance after 1 January 2021. Merchants may be rejected based on the nature of bookings. Curacao eGaming licenses are going to be divided into two types: Curacao gaming license B2B; Curacao gaming license B2C It’s a difficult balance to strike. most impactful to today’s e-commerce merchant. Management: A group of seasoned individuals who have a thorough awareness of the business climate in the UAE and the region oversee IFZA. Manage one-time and recurring billing so members can auto-pay on a set schedule. Attention Forex Companies! GBO's Banking and Payments Solutions for Forex Companies. Risks Pertaining to Payment Facilitators and Marketplaces 9 4. For information on our high risk merchant accounts, call us toll-free at 1-800-318-2713 or contact us online today. Merchants may be rejected based on the nature of bookings. APPLY NOW. When you begin your payment processing with us,. Both the RBI and NPCI. An acquirer makes money by offering merchant accounts to businesses, allowing them to accept credit cards. Either one can result in serious consequences for merchants who fail to quickly correct course after being enrolled. The integration streamlines merchant onboarding to Riskified’s award-winning fraud management platform NEW YORK--(BUSINESS WIRE)-- Riskified (NYSE:RSKD),. The complexity of the challenges faced by eGaming and social gaming sites at both the federal and provincial level across Canada is simplified through the use of Gigadat’s banking payment methods. 2. Also difficult to get bank MIDs so whoever gets MIDs from banks and give good success. Given this, the PCI Security Standards Council created two PCI compliance levels that apply to service providers and four for merchants. Visa and Mastercard have high-risk or high brand-risk programs with broadly similar objectives. We will introduce you to our extensive network of local service providers and advisors. However, there remained a lack of recent regional or global typologies on casinos and gaming, which this report seeks to address. The Gemeinsamen Glücksspielbehörde der Länder or GGL, was put in charge of licensing interested operators. Travel & Hospitality. Receiving a high-risk MCC leads to higher fees and limitations on merchant accounts. This will save time for yourself and the participants. Higher payment processing fees. Clover uses a flat-rate pricing structure. When the competitions are over, notify all the winners about where and when the finals will be held, collect all the fr equently asked questions and rapidly respond to any emails. . The Curaçao eGaming’s main characteristics are as follows: For all forms of. KIS Payments: Best For Cash Discounting. Bonus abuse is a more basic scam closely linked to multiple account fraud. The MATCH list is a blacklist that prevents merchants with excessive chargebacks and high-risk accounts from opening an account with another credit card processor. A Merchant with multiple Merchant outlets may add the city, store number, or other unique identifier to distinguish the specific Merchant outlet. EY Sustainability. Automated Data Collection. Located in California, PaymentCloud is a company starting its business since 2010 designed Authorize. 6% plus 10¢ per transaction, while online rates come in at 3. 20% + $0. 122 Appendix A: Omitted. For instance, a gaming license from Curacao typically ranges between 20,000 to 25,000 Euros, while a license from Kahnawake may cost around 50,000 USD. Achieve higher transaction. There is a balance to be found between fraud prevention and payment optimization, and merchants agree that customer experience and revenue protection are the priority. OMNI is the 1st SuperApp in Costa Rica which includes bike-sharing, cab-hailing and Fintech products. Home. Our PCI compliance and. The gaming business merchants are called high risk merchant accounts because of the following reasons: The gaming business has a high volume turnover which is considered a risk factor by banks and merchant account providers who are giving them a credit line. The RBI has also opened a sandbox for startups to test multiple CBDC use cases. PayMystic’s risk management team works with merchants and sponsoring banks to shorten trial periods and raise processing limits based upon good merchant credibility. Other known high-risk industries include healthcare and pharmaceuticals, travel, Forex and cryptocurrency trading, casinos, adult services, and debt collection. But companies like PaymentCloud can help you find competitive processing rates. The CeGLA website provides information about the licensing process for. Visa doesn’t engage in this process arbitrarily. This means they must apply for a high-risk merchant account. 7. It claims the overall average fee for in-person transactions is 1. This is why,. Merchant fraud can take many forms: Credit card fraud. The merchants give. Online gaming operators may have to shop-around for a high-risk merchant account. 2 Service Provider Risk Management Program. they should have a deep understanding of the unique challenges faced by the industry and be knowledgeable about the regulations. Make iGaming payments simple with Paysafe's payment processing solutions. Account opening in days not weeks. With. +97235104257 +972-504938469. Ongoing Merchant Acquiring Fraud Risk Monitoring 101. From the moment a player enters your digital environment, Accertify works in a frictionless way to provide real-time insights distinguishing good from bad activity allowing you to focus on providing an. For merchant acquirers looking to manage and grow their high-risk business, online gambling merchants are a growing target market. American Express considers a business more likely to have a high chargeback ratio to be a “high-risk merchant. Ongoing monitoring is a win-win-win. Forex. It. The Visa Dispute Monitoring Program, or VDMP, gives Visa a way to keep tabs on chargeback activity at the merchant level. 2 Merchant Risk 10 Questionable or Unsound Business Practices High-Brand Risk Merchants Sellers Involved in Fraud or Illicit Activity. High-risk industries: 10. A strong risk management system is necessary to meet the challenges of fraud and ensure customer protection. customer relationship management, accounting, human resources. Non-compliance. Why is your business, an online gaming business, considered high risk? The reasons are the following: it has a high-volume turnover, there are age restrictions, diverse global laws, and significantly higher instances of chargebacks. Merchants are labeled high risk for certain reasons: A merchant might have imperfect or flawed credit history. Payment processing fees: 2% to 3. Achieve higher transaction approval rates, lower the risk of fraudulent transactions, increase revenue. American Express & High-Risk Merchants. 2023: New License procedure: New Curacao gaming license applications, application submission, Document collection, document preparation. Look for a bank that best fits. 10. The gaming businesses are based offshore and there have been instances of money. DigiPay’s expanded network of banking relationships processes payments for the gaming industry at competitive rates, terms and conditions. The latter is especially crucial, as data from Chargebacks911 states a single chargeback will cost merchants $190. Playing a multiplayer internet game sometimes requires an exception in the rule set for the firewall to allow information from the game to get through to your computer. myRegistry myRegistry. Why payments play an instrumental role in the growth of the global iGaming market in 2023 and beyond. Improve customer satisfaction: Avoid placing an unnecessary hold on a customer’s payment card. Octro is a renowned gaming company in India, founded in 2006 by Stanford alumnus Saurabh Agarwal. It only takes one high-profile security breach to cost your customers’ loyalty, sink your reputation as. As with interchange-plus, the percentage markup for online and other card-no-present transactions is higher, ranging from about 2. This is mostly because high-risk merchant accounts are highly personalized based on the business as well as the trustworthiness of the business owner. A high-risk merchant is a company with which most credit card processors will not do business due to the merchant’s potential. The finest investment an online gaming business can make is to look for a high-risk merchant account that is reliable and trustworthy to process payments safely. PaymentCloud: Best for software integrations. To open a business account for a gaming business there are unique requirements. Businesses that are considered high-risk by banks and payment gateways have to pay a higher processing fee. Online casino and gaming merchant accounts from Leap Payments are available for companies in the following industries: Digital Games. Adult entertainment. The guide contains risk management information aimed to assist those new to the payment system as well as seasoned organizations. Easy Pay Direct: Best for Scaling High-Risk Businesses. Over the past few years, the Sports Betting and iGaming industries have seen an increase of player activity and are anticipated to be valued at more than $92. About Segpay. Read on for everything you need to know about high-risk processing. If a merchant operates in an industry with historically high rates of fraud or customer disputes, or if the products or services they sell are subject to extended time limits for filing chargebacks, they're likely to be categorized as high risk. Content of this guide applies to traditional “pull” payments,. EPIC Risk Management is the world’s leading independent gambling harm minimization consultancy. For in-person payments, rates range from 2. 15% + $0. Offer high performance, diverse, and local payment methods to increase sales. Our solution is proven to mitigate payment fraud and chargebacks while providing a friction-free customer experience. 7.